Refund, Deposit & Cancellation Policy

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We totally get it- life happens. At C.L.ean Care Solutions LLC, we respect your time- and ask for the same in return. To keep scheduling fair and organized for all clients, here's how our booking and refund policy works:

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Deposits:

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A deposit is required to secure your cleaning appointment:

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• Standard Clean: $40 deposit

• Deep Clean: $50 deposit

• Move-Out Clean: $60 deposit

• Event & Venue Cleaning: Deposit based on event size (quoted during assessment)

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All deposits are applied to your final balance.

Deposits are non-refundable unless the appointment is canceled at leave 24 hours in advance.

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Cancellations: 

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• More than 24 hour notice:

       Deposit will be refunded or transferred to a rescheduled appointment.

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• Less than 24 hours notice or no-show/unable to access property:

       Deposit is forfeited and a new deposit will be required to rebook

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If we arrive and cannot start due to access issues, pets not secured, ongoing event, or unsafe conditions, the job will be canceled and the deposit forfeited.

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Balance Payments

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• Remaining balance is due at the time of service (before cleaners leave).

• Once services are completed, payments are final and non-refundable.

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Quality Assurance Policy 

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We complete every service using our Quality Assurance cleaning checklist to ensure consistency and care. Once service completion is confirmed in person or electronically, the cleaning is considered final and touch-ups will not be available.

 

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By Booking with C.L.ean Care Solutions LLC, you acknowledge and agree to this policy.