Frequently Asked Questions

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​Q. Do I need to be home during the cleaning?

A. No. Many clients are not home during their cleaning. If you will not be home, please provide entry instructions prior to your appointment (key, code, lockbox, etc.). We will follow your instructions and ensure your property is secured when we leave. 

For security reasons, we are not responsible for access issues or delays caused by incorrect codes, keys, or entry instructions.

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Q. How do I reserve an appointment?

A. You can schedule directly through our website under the "Book Now" tab or contact us for assistance. A valid credit or debit card is required to secure your booking and reserve your appointment time. A deposit is collected at booking and will be applied toward your service.

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Q. Do you accept cash?

A. Yes, final payment can be made in cash; however, a debit/credit card is still required to secure your appointment and collect the deposit.

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Q. What forms of payment do you accept?

A. We accept debit/credit card and online payments via our booking system. Cash is accepted for final payment only. 

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Q. Do you bring your own cleaning supplies?

A. Yes, we bring all supplies and equipment. If you have preferred products you'd like us to use, please let us know in advance.

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Q. What if I need to reschedule or cancel my appointment?

A. We understand that plans can change. If you need to reschedule or cancel, please notify us at least 24 hours in advance. ​

• Appointments cancelled 24 hours in advanced will be fully refunded.

• Appointments rescheduled 24 hours in advance will be applied to your new appointment date

• Changes made less than 24 hours before service will result in forfeiture of the deposit.

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You may reschedule or cancel through your confirmation link or by contacting us directly.